Legal

Email Policy

This policy covers two things: emails Orvinn sends to you, and emails you send to your contacts through Orvinn's email features.

Part 1 — Emails we send to you

Transactional emails

We send transactional emails as part of operating your account. These cannot be opted out of while your account is active. They include:

• Account creation and email verification
• Password reset
• Subscription receipts and billing notifications
• Scheduled performance reports (if enabled)
• Important account or security alerts

Marketing emails

With your consent, we may send product updates, new feature announcements, tips, and occasional promotional offers. You can unsubscribe at any time by clicking "Unsubscribe" in any marketing email or adjusting your notification preferences in account settings.

Part 2 — Emails you send through Orvinn

When you use Orvinn to send email campaigns to your contacts, you are the sender of record. We act as your service provider. You are responsible for ensuring your email practices comply with applicable law and this policy.

Consent and list building

You may only send emails to people who have given you explicit permission to do so. This means:

• Contacts must have explicitly opted in to receive marketing emails from you. Importing a purchased, rented, or scraped list is not permitted.
• Pre-checked consent boxes do not constitute valid opt-in under most laws. Consent must be explicit and informed.
• You must keep records of how and when consent was obtained.

Unsubscribe and opt-out

Every marketing email sent through Orvinn automatically includes an unsubscribe link. You must not remove or obscure this link, ignore unsubscribe requests, or continue sending to contacts who have unsubscribed. Orvinn automatically suppresses unsubscribed contacts from future campaigns.

Sender identification

All emails sent through Orvinn must clearly identify your name or business name in the "From" field, include a valid reply-to email address, and include your physical mailing address in the email footer as required under CAN-SPAM and similar laws.

Content standards

Emails sent through Orvinn must not contain deceptive or misleading subject lines, false sender information, spam trigger language, malware or phishing content, or content that impersonates any person or organization.

Deliverability

We maintain good sender reputation so your emails land in inboxes, not spam folders. Campaigns with unusually high bounce rates, spam complaints, or unsubscribe rates may be paused automatically. Repeated violations may result in email sending privileges being suspended or your account being terminated.

Legal compliance

You are responsible for complying with all applicable email marketing laws, including:

Orvinn's features are designed to support compliance, but we are a tool, not a legal advisor. If you're unsure whether your email practices comply with the law in your jurisdiction, consult a qualified attorney.

Reporting abuse

If you received an email you believe was sent through Orvinn without your consent, or you'd like to report a violation of this policy, contact us at abuse@orvinn.app. We investigate all abuse reports and take appropriate action.

Changes to this policy

We may update this policy from time to time. Continued use of Orvinn's email features after changes take effect constitutes acceptance of the updated policy. Material changes will be communicated by email.

Contact

Questions? Email support@orvinn.app.